Your accounting gives you an overview of the financial figures. Customer relationship management gives you an understanding of your customers.

CRM solutions make the needs of your customers and the customer values more transparent.

Customer Relationship Management in Medium-sized Businesses

CRM business software – consultancy and service provider

Service provider for CRM business software
As an integrated management consultants and IT service provider for CRM (customer relationship management) solutions, we advise small and medium-sized businesses (SMB) in selecting a CRM solution and support them in introducing the software and optimizing the CRM solutions in the business use.

CRM solutions for successful customer management
Customer relationship management systems (CRM) support companies particularly in the customer relationship management with solutions for the customer analysis, customer care, customer loyalty and customer acquisition. Thus, CRM systems often consist of modules for analytic (with identification of the CLV – customer life time values) and functional (with ABC analyses, cross-selling, and market segmentation) CRM features as well as a communication and contact management (with addresses and communications journal).

Our CRM consulting offers amongst others services for very different CRM solutions:

  • Microsoft Dynamics CRM
  • Lexware kundenmanager
  • Sage CRM
  • SugarCRM
  • web based software-as-a-service CRM SaaS solutions

Optimal CRM systems for your requirements
Our CRM consulting selects the optimal CRM solution together with you according to your application requirements. AS a CRM service provider, we optimize the CRM software for your business processes and introduce the CRM solution successfully in to the company.

Your advantages with our CRM management consulting and services:

  • independent CRM consulting
  • integration of the CRM solution into the business process management and the IT strategy
  • Optimization of your business processes with CRM solutions
  • target-oriented CRM introduction for a quick productive use

Our services as your CRM consultant and service provider for medium-sized businesses:

  • integral CRM consulting and services
    • decision support & selection of the CRM solution
    • introduction
    • installation and configuration
    • training courses and product training for marketing and sales
    • Use-optimization to the optimization of business processes by CRM.
  • CRM hosting / CRM for rent (CRM-as-a-service)
  • Additional marketing services: marketing consulting, planning of the marketing mix, internet marketing
  • Further business software solutions and services:
    • content management systems (CMS)
    • enterprise resource planning (ERP systems)
    • e-commerce systems
  • Further IT consulting and services:
    e-business, IT strategy, IT service management, IT business process optimization & IT process management, IT outsourcing, IT infrastructure, IT business optimization, cloud computing / software-as-a-service (SaaS)

Information & Advisory

Phone 0201 0211 7817 66-20
Contact us